Terms of Sale
Prices
All our prices are stated in Euro, including VAT. The VAT percentage to be applied is 21%. The prices quoted provide no guarantees for the future. If, due to force majeure or dating, the prices of our printed price lists do not correspond to the online shop prices, those of the online shop will be decisive.
Sales contract
The sales contract is only drawn up with the last click "yes, I confirm my order". You will automatically receive a payment selection menu. You can pay the amount to be paid online via your bank. Once you have paid, your order will be accepted as such and you will also receive a confirmation of this order.
Availability
All offers from Wijnhandel Grand Cave are without obligation and are subject to availability. If a product is unexpectedly no longer available, we will notify you and possibly offer an alternative. This communication usually takes place by email.
Receiving and ordering Alcohol
Ordering and Receiving Alcohol, if you order alcohol on our website, you declare that you have reached the age of 18 by accepting the terms of use and our 18+ banner.
We ship the wines to the person who placed the order on our website, you can specify a different address, but age, identification and signature upon receipt are required.
We adhere to the Liquor and Catering Act, Article 20.
1 - It is prohibited, commercially or otherwise, to provide non-alcoholic beverages to a person who has not been established as having reached the age of 18. Provision as referred to in the first sentence also includes the provision of alcoholic beverages to a person who has been established as having reached the age of 18, which beverage, however, is apparently intended for a person who has not been established as having the has reached the age of 18 years.
2 - It is prohibited to allow the presence of a visitor in a liquor store who has not been established as having reached the age of 18, other than under the supervision of a person of 21 years or older.
3 - The determination referred to in the first and second paragraphs:
a.geschiedt on the basis of a document as referred to in Article 1, first paragraph, of the Compulsory Identification Act, or in another manner designated by or pursuant to order in council;
b. is omitted if it concerns a person who has unmistakably reached the required age.
Responsibility
You hereby declare that you have reached the age of eighteen years at the time you submit an order to us and that you are responsible for your act of purchase.
Intellectual property law
In case of complaints, a consumer must first contact the entrepreneur. If the online store is affiliated with Stichting WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer must contact Stichting WebwinkelKeur ( www.webwinkelkeur.nl ), which will mediate free of charge. Check whether this online store has a current membership via https://www.webwinkelkeur.nl/leden/ . If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by Stichting Webwinkel-Keur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding pronunciation. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform ( http://ec.europa.eu/odr ).
Disputes
In case of complaints, a consumer must first contact the entrepreneur. If the online store is affiliated with Stichting WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer must contact Stichting WebwinkelKeur ( www.webwinkelkeur.nl ), which will mediate free of charge. Check whether this online store has a current membership via https://www.webwinkelkeur.nl/leden/ . If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by Stichting Webwinkel-Keur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding pronunciation. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform ( http://ec.europa.eu/odr ).
Privacy & Security
Privacy
Since we also want our privacy to be respected, we undertake that your personal data will not be communicated to third parties. This information is used by Wijnhandel Grand Cave exclusively for confirmation, invoicing and delivery. Wijnhandel Grand Cave guarantees that the data you provide will be processed fully in accordance with the GDPR on the protection of privacy. In accordance with this law, you have the right to view or change the data relating to you. Simply send us an email or log in to your account and download the data we store about you
The information we request from you
When you place an order with us, we need cookies to provide you with optimal service. This information allows us to process your orders quickly and correctly. This data will also be used to offer you an individualized shopping experience and to better respond to your wishes and preferences. You can switch your preferences on/off according to your wishes in our cookies banner, but you cannot change the necessary cookies.
Security
To shop with complete confidence in our online shop, we have invested heavily in payment security. For this we chose the Mollie payment system, where you can pay in complete security with your credit cards, Ideal, etc. All our pages are secured with SSL, which you can view by clicking on the lock in the browser
Not satisfied return guarantee
What guarantee do I have if the purchased wine is bad or has a corky taste? Since we also trade in older and exclusive wines, it is not possible for us to offer any form of guarantee - we always strive to deliver the highest quality product possible - but we cannot possibly offer any guarantee for wines older than 10 years.
As for cork taste - as this is already present in the cork at the time of bottling of the bottle, we cannot rely on the producer and it is not possible for us to offer any guarantee for this.
You can change or cancel your order within 14 days after it has been placed without giving reasons. Since we trade in perishable products, this does not apply to wines older than 10 years.
Right of withdrawal
“You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. After cancellation you have another 14 days to return your product, this money only applies to wines under 10 years old. You will then be credited with the full order amount including any shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs are approximately €7.50 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@wijnhandelgrandcave.nl https://wijnhandelgrandcave.nl/en/wijnhandelgrandcave. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.” To better serve you with returns, you will find a returns link in the track and trace email you receive with your order and you can print the returns label
Repossession
The consumer has the right to inform the company that he renounces the purchase, without payment of a fine and without stating a reason, within 14 calendar days from the day following the delivery of the good or the conclusion of the service agreement. In that case, the customer sends an email within the applicable period to info@wijnhandelgrandcave.nl that he will rely on it and that he will subsequently return the goods to the seller. Only the direct costs for returning the goods are borne by the customer.
Deliveries & collections
The delivery dates indicated on the Wijnhandel Grand Cave website are indicative, we always try to meet these.
As a registered web customer you have the choice between collection at a pick up parcel store or home delivery. You can choose from 5 different days with times when you want to receive your order.
In case of delivery to your home Wijnhandel Grand Cave undertakes to deliver your order within fourteen days. We usually deliver within two to three working days. Delivery takes place at the risk of the buyer, regardless of the person who carries out the transport. In the event of temporary, partial or complete depletion of the ordered goods, Wijnhandel Grand Cave will inform you of the correct situation. When stocks run out, Wijnhandel Grand Cave may replace the same wines with the following vintage, unless you as a customer explicitly indicate when ordering that this should not happen.
The quality of the goods is known to the buyer, even if the sale took place without prior tasting.
From 12 bottles, delivery is free throughout the Netherlands and Belgium. For a smaller order of less than 6 bottles, a contribution to the shipping costs of 10 Euro for home delivery will be charged. For the Netherlands this is 6.50 Euro between 6 and 11 bottles. Orders of 12 bottles or more are shipped free of charge to the Netherlands and Belgium. These prices include VAT. If the customer is present at the agreed time, the goods will be shipped according to the regulations of PostNL delivered.
For more information and deliveries to other European countries, please refer to our Deliveries section.
Order pay
It is easy and safe to purchase and pay for a wine of your choice. The process takes place in a few simple steps:
- you choose your wine and click on 'Add to Cart'. If you wish to order another wine, select 'Continue Shopping'. If you wish to make changes to the wine you have already selected, select 'Update shopping cart'.
- if your order is complete, select 'Proceed to checkout'. Follow the different steps. We recommend that you create an account with your first purchase. This offers many advantages:
fast processing for subsequent purchases
insight into your previous orders
reorder with one mouse click
In addition, you have additional options such as viewing, changing, deleting your personal data, multiple delivery addresses, tags, reviews, etc.
Update Account Information
If there are any changes to the information you entered, we recommend that you change it to avoid errors during invoicing and delivery. To make these changes, simply log in and select 'Change Data'.
Last Update 6-05-2024
Wijnhandel Grand Cave @ 2019
